Company Policies

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Policies

Conduct of Business: The most important sale to us is yours. I guarantee that all items in my shop are as described. We want to present an honest and clear understanding for both of us to preclude problems with our transaction. Please feel free to contact us. email: jimmie@bartlettpairart.com

Summary: This statement covers the entire web site, any and all pages and be understood that all rights are reserved including text, images, are not allowed to be copied or reproduced in any manner, digitally, mechanical or manual means. Prices subject to change without notice. Jimmie Bartlett is the website author. The name of the web site is specific to Jimmie and Carolyn Bartlett of Van Vleck, Texas and should not be confused with other persons, businesses, or web sites with coincidental or similar names. Likewise the DBA The Bartlett Pair (est. 1993) is in reference to Jimmie and Carolyn Bartlett of Van Vleck, TX and should not be confused with other persons, businesses, or web sites with coincidental or similar names.

Payment: Please note that we are a secure safe website as indicated by the green lock and https prefix in our internet address.  Our site uses PayPal, a trusted and proven safe internet payment system for both the customer and the seller, in which credit cards may be used with or without having a PayPal account. Your payment will be made to The Bartlett Pair when purchasing from our websites. Texas residents will be charged 6.25% sales tax. We do not accept checks or money orders. We also use paypal invoices for commissions or to assist in combining products to save shipping cost for you.

Shipping: We usually use USPS to balance cost and expediency of delivery. Allow appropriate time for shipping of custom orders as art and printing processes require additional time. Shipment will not occur until full payment is received. I try to ship all orders within 3 business days or sooner unless a product needs special shipping requirements as noted in the description.  If in a rare occurrence, a little more time is needed before shipping, I will keep you informed.

We will work with you as to combining items in one package if possible to save on shipping, but you will need to email me prior to purchase so I can calculate the new costs using your zip code and would then send you a PayPal invoice so you could make payment and benefit the lower shipping costs. We will not accept responsibility for shipping delays or damages done by the carrier. It is up to the recipient/buyer to make insurance claims against the carrier. I can not guarantee exactly when a package will arrive as that is the responsibility of the carrier.

Return/Refunds: We want happy customers. If you are not satisfied with the purchase, and feel it is not as described, contact me so we can make arrangements for a return and refund. Returns must be made within 10 business days of receipt of the package. Items damaged by the shipping couriers do not qualify for return as we cannot be held responsible for the packaged product after it is received by the shipper. Contact us prior shipping if insurance is desired at additional cost. The item must be returned in the original package and packed as it was sent to ensure integrity of the item. Items sent back not packaged as sent, may not be refunded. Refunds for returns will be handled promptly after return item is received and assessed as undamaged. Refunds do not include the return shipping costs.

All copyrights are reserved by the artist. Purchase of art created by the Bartlett Pair does not convey any copy rights. Reproduction by any means of our original art or prints of my art, in whole or part of, is not permitted without my sole written consent. All images, content, and data on this site is the property of Jimmie and Carolyn Bartlett and is protected by copyright law. Downloading or copying, any material from the site is unlawful.

International Customers: I apologize before hand, we currently do not ship outside of the United States of America and therefore only do business at this time within the USA.
Please contact me at: jimmie@bartlettpairart.com if you have any questions or comments.

Thanks,
Jimmie Bartlett

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